Frequently Asked Questions

Is there a minimum?

We have found that our custom engagement rings tend to start around $10,000 while Fine Jewelry pieces start at $3,000. This is due to the quality of the stones we source, and our high standard of craftsmanship.

Can I bring my own stones?

Of course. We love reinventing heirloom pieces to ones the wearer will actually be excited to wear. You can supply all of the stones, or we have the ability to match and source new stones to complete the project.

How long does the process take?

Our custom process typically takes between 2-3 months to complete. However, if you have a tighter deadline to meet, don’t hesitate to reach out. Pieces like tennis bracelets, diamond riviera necklaces, and eternity bands can often take as little as 6-12 weeks.

Do I have to come with a specific design in mind?

Definitely not! That is where we come in. We will listen to your design tastes and preferences on how you want to wear the piece, and propose some initial ideas to you as a starting point to the design process. If you’re gifting a piece and don’t know where to start, the design deposit could be a perfect option!

Do you work with stones besides diamonds?

Absolutely - just like diamonds we can source the most sought after sapphires, emeralds, rubies on market, along with other precious gems.

What are some of the most popular designs?

We like to focus on pieces that can be a staple in a woman’s jewelry box, that one will never grow tired of. Diamond tennis bracelets and necklaces, diamond earrings, and fancy shape eternity bands are some of our clients’ favorites because they’re both special and timeless.


Over the years, we have cultivated a close network of diamond dealers that source the highest quality stones, and we have access to the same stones as high end stores such as Cartier, Tiffany and Harry Winston.


Diamonds sold online are often “bottom of the barrel” stones. We strongly advise against buying a stone that you (or someone you trust) can’t feel or touch. Although the GIA grading system is reliable, there are idiosyncrasies that make each stone respond visually in a different way than the numbers might suggest. This is part of the vetting process we offer with our services so that you are only presented with the most spectacular stones.


Like a custom suit or wedding dress, having a handmade setting means that it’s been made for the exact dimensions of your stones. This allows the minimal amount of metal required to accommodate its design and structure, resulting in a more beautiful final product. Our pieces are made by experts in the industry, utilizing multiple bench workers who specialize in each step of the process such as casting, polishing, and setting.


Yes, we work with clients from all over the world. You’ll receive high quality video and photos of the stones (say goodbye to those unhelpful 10x zoomed photos and hello to helpful shots taken on our desk), and we will work via zoom and email to perfect your design.


Of course! We work with our clients in all sorts of arrangements. Some prefer their partner is just on the initial phone call, while others want them along for the entire process. Prices can stay confidential, and of course timeline as well, so we don’t ruin any surprises!


Yes, we want to make sure our clients get exactly what they dream of, and often a lab is a great way to accomplish this depending on budget. However, we want to make sure our clients know the pros and cons of lab versus natural, which we like to go over with each client on a more personal level. You can view our blog post with some general pointers here.


Nope! Although many jewelry retailers mark up “custom” pieces, this shouldn’t be the case. By handpicking your custom stones and metals with a private jeweler, you can actually save money. We’ll work with you to deliver custom jewelry that brings you the most value for your budget.


Every custom piece comes with a lifetime manufacturer’s warranty. Here’s what you should know about this type of warranty:

You Can Void It
Should you bring our ring to an outside jeweler for resizing or repairs, this will void it as we cannot be held accountable for any outside work on their jewelry. Each jeweler is independent of each other so it’s best to continue with your original jeweler for the best results. The jeweler who crafts the ring and knows their product is able to better take care of necessary adjustments without complication.

Normal Wear & Tear
Your manufacturing warranty covers anything that can be drawn back to the manufacturing process. Anytime your design has small diamonds incorporated, you’ll likely run into stone loss with time. This is completely normal and an easy fix. However, there’s a difference between losing a stone because you’re moving furniture vs. losing a stone out of the blue.We inspect each ring carefully to determine the cause of the damage and if the repair is covered under our warranty. If we find the damage to be the fault of the wearer, we will happily repair your ring, but the cost will be passed along to you. For example, if we find a diamond is missing because a prong is broken or lifted, this is an indication the wearer damaged their ring and would not be covered under the warranty.

Taking proper care of your ring will minimize the amount of stone loss you experience, but any loss that doesn’t quite make sense may be manufacturing related which this type of warranty covers.

timeless pieces, modern experience