LET'S GET STARTED

E:  hannah@hannahflorman.com

 

T:  617-651-4665

          

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FAQs

I HAVE QUESTIONS ABOUT YOUR SERVICES

 
Why should I use a private jeweler?

Simply put, to get exactly what you want - tailored to your taste and budget. As your private jeweler, I'm interested in cultivating more personal relationships to bring you pieces of jewelry that are personal to you. We'll work together to design and create pieces that tell your unique story.

 

But aren’t custom designs more expensive?

Nope! Although most jewelry retailers mark up "custom" pieces, this shouldn't be the case. By handpicking your custom stones and metals with a private jeweler, you can actually save money. I'll work within your budget to deliver bespoke jewelry that's right for you.

I heard through the grapevine you offer RingCAM rentals. What is that?

You heard right. RingCam is an engagement ring box camera that captures your proposal with a mini camera. Popping the question is an incredible moment, and RingCam makes it all the more memorable. Simply inquire and we'll see if a RingCam is right for you.

I see you're located in Boston. What if I'm not in that area?

I'm really good at long distance. We can collaborate via phone and email. No matter the distance, I'll do my best to make sure bridal clients see their stone in person before its made. All custom pieces are shipped through a fully insured courier to any location in the U.S. and internationally.

Can you help me resize my ring or repair jewelry I already own?

Happy to! Email me at hannah@hannahflorman.com to discuss details.

How long will it take to receive my custom item?

Each custom piece is different, so each has a different lead time. Custom jewelry typically takes 2-3 weeks after the order is placed. For custom bridal pieces, I recommend you start the process at least 2 months out.

What if I need something ASAP?

I strive to deliver outstanding quality and value. Some pieces can be rushed, others cannot. Let me know what you have in mind and I'll do my best to get your piece just in time for your special occasion.

Can you work with other stones aside from diamonds?

Yes. While I specialize in diamonds, I work with precious and semi-precious stones as well. I love collaborating with my clients on unique projects whether its an added emerald touch on a diamond, or an entire piece made of rubies.

 

What if I already have my own stone for a custom or bridal piece?

All the more meaningful! Bringing your own stone is always an option. Together, we'll collaborate to enhance the stone, or stones, you already have.

Can you get me a conflict-free diamond?

Rest assured, there are many options to ensure you're purchasing a conflict-free diamond and I'm here to walk you through it. I can source diamonds that come with a Kimberly Process certificate (which ensures that diamond is mined and shipped in a humane and legitimate way) or a diamond that is mined in Canada, Australia and Russia, which are conflict free.

I HAVE QUESTIONS ABOUT CARE + REPAIR

That's great, that has it's on section. Check out Care + Repair.

I HAVE QUESTIONS ABOUT PAYMENT AND INSURANCE

Can you help me insure my custom piece of jewelry?

Ask and you shall receive. Insurance appraisals are available for Custom and Bridal Jewelry, free of charge. As a tip, I highly recommend insuring your jewelry through your current homeowner or renters insurance. I can also connect you with a jewelry specific insurer for your consideration.

Will I be charged sales tax?

Only if you are a Massachusetts resident. The rate is 6.25%.

What if something happens to my jewelry?

As your private jeweler, my services never really end. Under normal wear and tear, I’ll take care of your piece for as long as you own it.

 

What’s your return policy?

Due to the nature of custom design, Custom Jewelry and Custom Bridal purchases are final and won’t be refunded once an order is placed.

What payment methods do you accept?

I accept payments by bank transfer, certified check, PayPal, or by credit card (Visa, Mastercard, American Express).